Knowledge of room types and locations in the tower.īe aware of special promotions within the hotel. Responsible for any keys and/or equipment assigned.Ĭustomer Relations – directs guests with problems and/or complaints to the assigned supervisors. Must be able to interact and effectively communicate with guests.Ĭreate a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner. Maintains these standards while completing daily assigned work assignments.Ĭompletes assigned work and run requests without disturbing the room guests.Ĭompletes work in the order assigned by the supervisor to ensure guest satisfaction.Ĭompletes all runner requests within 10 minutes from time of receiving request. Maintains all guest corridors and tower public space at Hotel and 4 diamond standards. Required to speak, read, and write English. Knowledge of housekeeping equipment preferred. Previous House Person Or Porter Experience Preferred. Reports directly to assigned Housekeeping Supervisor. To ensure the Hotel and 4 diamond standards of cleanliness in all tower public areas and housekeeping work areas are achieved and maintained.
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